Refund Policy
Effective Date: 08/30/2025
Thank you for shopping with Roots & Rituals. We stand behind the quality of our supplements and self-care products. Because of the nature of our goods, we have to set clear guidelines on returns and refunds.
All Sales Are Final (for Opened Products)
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For health and safety reasons, we cannot accept returns or issue refunds for opened or used supplements, powders, or personal care products.
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This ensures all customers receive products that are fresh, safe, and uncompromised.
Returns on Unopened Items
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Unopened, unused products in their original packaging may be returned within 14 days of delivery.
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You must contact us at rootsandrituals2025@gmail.com before sending a return.
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The customer is responsible for return shipping costs unless the return is due to our error (see Section 3).
Damaged, Defective, or Incorrect Orders
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If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.
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Please include your order number and photos of the product/packaging.
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We will replace the product or issue a refund at no cost to you.
Refunds
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Approved refunds will be processed back to your original payment method within 5–10 business days of receiving the returned product.
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Shipping fees are non-refundable, except in cases where we shipped the wrong item or the product arrived damaged.
Non-Returnable Items
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We cannot accept returns or issue refunds for:
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Opened or partially used supplements or powders.
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Personal care products that have been opened or used (lotions, scrubs, balms, etc.).
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Gift cards, promotional items, or discounted “final sale” items.
Exchanges
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We do not offer product-for-product exchanges. If eligible, you may return unopened items for a refund and place a new order.
Contact Us
If you need to request a return or have questions about this policy, please contact us: